EmpathixAI

Website Privacy Policy

Last Updated: March 31, 2026

This Website Privacy Policy (the "Privacy Policy") describes how EmpathixAI, Inc. ("EmpathixAI," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information through our public-facing websites, landing pages, and related online properties that link to this Privacy Policy (collectively, the "Website").

This Privacy Policy applies to information collected through the Website, including when you browse the Website, submit a contact form, request a demo, subscribe to updates, or otherwise interact with us through the Website.

This Privacy Policy does not govern the privacy practices of CultureChat, Relay, customer accounts, or other EmpathixAI hosted products or services, except to the extent this Website Privacy Policy is specifically incorporated there. Those products and services may be governed by separate privacy notices, click-through terms, or customer agreements.

1. What We Collect

We collect personal information in several ways, depending on how you interact with the Website.

A. Information You Provide Directly

We may collect the following information that you choose to provide to us:

  • name;
  • work email address;
  • company name;
  • job title or role;
  • phone number;
  • country, region, or business location;
  • information about your company, use case, or interest in our products;
  • the contents of messages, requests, or other information you submit through contact forms, demo request forms, or email; and
  • any other information you choose to provide to us.

B. Information We Collect Automatically

When you use the Website, we and our vendors may automatically collect certain information using cookies and similar technologies, such as:

  • IP address;
  • browser type and version;
  • device type and identifiers;
  • operating system;
  • approximate location derived from IP address;
  • pages viewed, page paths, clicks, scrolls, session activity, and other Website interactions;
  • date and time of visits;
  • referring website, campaign source, and URLs;
  • cookie identifiers and similar online identifiers; and
  • information about ad interactions, conversions, and campaign performance.

C. Information We Receive from Other Sources

We may receive information about you from other sources, such as:

  • analytics, advertising, and marketing partners;
  • social media platforms or professional networks when you interact with our content;
  • scheduling, CRM, or communications providers used to manage inquiries and demo requests; and
  • publicly available business information or referral sources.

D. Sensitive Personal Information

Our public Website is not intended to collect sensitive personal information. Please do not submit sensitive personal information through the Website unless we specifically request it through an appropriate channel.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • to operate, maintain, secure, and improve the Website;
  • to respond to inquiries, demo requests, and other communications;
  • to provide information about EmpathixAI, CultureChat, Relay, and related offerings;
  • to personalize Website content and better understand business interest in our products and services;
  • to analyze Website traffic, usage patterns, and performance;
  • to measure marketing and advertising effectiveness;
  • to show, optimize, and measure advertising, including remarketing or similar advertising activities where permitted by law and consistent with your choices;
  • to maintain and improve our business, products, and marketing activities;
  • to detect, investigate, prevent, and address fraud, abuse, security incidents, and other harmful activity;
  • to comply with legal obligations and enforce our rights; and
  • for other disclosed purposes at the time we collect the information or with your consent where required.

3. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies on the Website.

A. Types of Cookies and Similar Technologies We Use

We may use the following categories of technologies:

  • Strictly Necessary Technologies to operate the Website, maintain security, and enable core functionality.
  • Analytics Technologies to understand how visitors use the Website and improve performance and usability. We currently use PostHog and Google Analytics for analytics and measurement.
  • Advertising and Marketing Technologies to help us measure campaigns, understand interest in our services, and, where permitted, support advertising and remarketing. We currently use Google Ads and may use other advertising-related cookies or similar technologies from time to time.

B. Your Choices

Where required by law, we request your consent before using non-essential cookies or similar technologies. You can manage your choices through our cookie banner or preference center when available, and you can also control cookies through your browser settings.

Depending on your location and applicable law, you may also be able to opt out of certain targeted advertising or similar processing by using legally recognized browser-based preference signals, such as the Global Privacy Control (GPC), where we are required to honor such signals.

If you decline or disable certain cookies, some Website features may not function as intended.

C. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no single accepted standard for responding to Do Not Track signals, we do not respond to such signals except where required by law. Where required by applicable law, we honor recognized opt-out preference signals, such as GPC, for applicable browser-based requests.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • Service providers and vendors that help us host, secure, operate, analyze, market, and support the Website and our business;
  • Analytics providers, such as providers that help us understand Website performance and visitor behavior;
  • Advertising, media, and marketing partners, including partners that support campaign measurement, advertising, remarketing, or similar activities;
  • Affiliates and related entities;
  • Professional advisors, such as lawyers, accountants, auditors, insurers, and similar advisors;
  • Governmental authorities, regulators, law enforcement, courts, and other parties where required by law or where necessary to protect rights, safety, or property;
  • Transaction counterparties and related advisors in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, or sale of assets; and
  • Other parties with your direction or consent.

We do not sell personal information for money. However, depending on the applicable law and how the Website is configured, some uses of advertising or analytics technologies may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws.

5. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to your requests, maintain our business relationship records, analyze and improve the Website, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected. For example:

  • contact and demo-request information may be retained for as long as needed to respond to your request and manage our relationship with you;
  • marketing suppression records may be retained as needed to honor your opt-out choices;
  • cookie and analytics data may be retained in accordance with our settings and the applicable provider's retention controls; and
  • information may be retained longer where required by law, legal process, or legitimate business needs such as security, fraud prevention, or recordkeeping.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

We may process personal information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your country of residence.

Where required by law, we take appropriate steps to provide safeguards for cross-border transfers of personal information.

8. Children's Privacy

The Website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the Website.

If you believe a child has provided personal information to us through the Website, please contact us and we will take appropriate steps.

9. Your Choices

You may have the following choices regarding your information:

A. Marketing Communications

You can opt out of promotional emails from us by using the unsubscribe link in the email or by contacting us. Even if you opt out of promotional messages, we may still send you non-promotional communications, such as responses to your inquiries or information about an ongoing relationship.

B. Cookies and Similar Technologies

You can manage cookie preferences through our cookie banner or preference center, when available, and through your browser settings. If you use GPC or another legally recognized opt-out signal, we will honor it where required by law.

C. Updating Information

If you want to update or correct information you previously submitted through the Website, you can contact us using the information in the "Contact Us" section below.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable law, which may include the right to:

  • confirm whether we process their personal information;
  • access personal information;
  • correct inaccurate personal information;
  • delete personal information;
  • obtain a copy of personal information in a portable format;
  • opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising;
  • withdraw consent where processing is based on consent; and
  • appeal a decision we make about a privacy request where applicable law provides that right.

To exercise applicable rights, contact us at privacy@empathixai.com. If we make a separate privacy request form available on the Website, you may also use that form.

We may need to verify your identity before processing a request. You may also designate an authorized agent to submit a request on your behalf where permitted by law.

If we deny your request and applicable law gives you the right to appeal, you may submit an appeal by replying to our response or emailing privacy@empathixai.com with the subject line "Privacy Appeal."

11. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents and is intended to provide additional disclosures under the California Consumer Privacy Act, as amended.

A. Categories of Personal Information Collected in the Last 12 Months

| Category | Examples | Sources | Business / Commercial Purposes | Categories of Recipients | |---|---|---|---|---| | Identifiers and contact information | Name, email address, phone number, IP address, online identifiers | You directly; automatically from your browser/device; vendors | Operate the Website; respond to requests; marketing; analytics; security | Service providers; analytics providers; advertising partners; affiliates; advisors | | Professional or employment-related information | Company name, job title, business role, industry, business contact details | You directly; referral sources; public business sources | Respond to demo and contact requests; sales and business development; marketing | Service providers; affiliates; advisors | | Internet or other electronic network activity information | Pages viewed, clicks, session activity, browser/device data, referring URLs, cookie data | Automatically from your browser/device; analytics and advertising partners | Website operations; analytics; performance measurement; security; advertising and campaign measurement | Service providers; analytics providers; advertising partners | | Commercial information | Product interest, demo request details, records of inquiries and communications | You directly; service providers | Respond to requests; sales and business development; recordkeeping; analytics | Service providers; affiliates; advisors | | Approximate geolocation data | Approximate location inferred from IP address | Automatically from your browser/device; vendors | Website analytics; fraud prevention; localization; advertising measurement | Service providers; analytics providers; advertising partners | | Inferences | General business interests or likely interest in our products based on Website interactions | Derived by us or our vendors from other information | Personalization; analytics; marketing; business development | Service providers; analytics providers; advertising partners |

We do not knowingly collect or use sensitive personal information through the public Website for purposes that would require a right to limit under California law.

B. Categories of Personal Information Disclosed for Business Purposes in the Last 12 Months

We may disclose the categories of personal information above to service providers, analytics providers, advertising partners, affiliates, and professional advisors for the purposes described in this Privacy Policy.

C. Sale / Sharing

We do not sell personal information for money.

However, our use of certain analytics and advertising technologies on the Website may be considered a "sale" or "sharing" of personal information under California law, particularly where cookie-based identifiers and internet activity information are made available to advertising partners for cross-context behavioral advertising or related measurement. You can opt out by using our cookie choices tools, enabling GPC where applicable, or contacting us at privacy@empathixai.com.

We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age through the Website.

D. California Rights

California residents may have the right to know, access, correct, delete, and opt out of the sale or sharing of their personal information, and the right not to be discriminated against for exercising those rights.

To exercise applicable rights, contact us at privacy@empathixai.com. If we make a separate privacy request form available on the Website, you may also use that form.

12. Additional Information for EEA, UK, and Switzerland Visitors

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the following additional information applies.

A. Legal Bases

Where applicable data protection law requires a legal basis, we generally rely on the following:

  • Consent for non-essential cookies, similar technologies, and certain marketing or advertising activities where consent is required.
  • Legitimate interests to operate, secure, improve, and promote our Website and business, respond to inquiries, prevent fraud, and administer our operations, provided those interests are not overridden by your rights and interests.
  • Steps at your request before entering into a relationship where you ask us to provide information, schedule a demo, or otherwise respond to a request that may lead to a business relationship.
  • Compliance with legal obligations where we need to process personal information to comply with law.

B. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate personal information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • request portability of certain personal information;
  • withdraw consent at any time where processing is based on consent; and
  • lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at privacy@empathixai.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated Privacy Policy on the Website and update the "Last Updated" date above. Changes become effective when posted unless otherwise stated.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:

EmpathixAI, Inc.
Email: privacy@empathixai.com