EmpathixAI

Website Terms of Use

Last Updated: March 31, 2026

These Website Terms of Use (the "Terms") govern your access to and use of the public-facing websites, landing pages, and related online properties operated by EmpathixAI, Inc. ("EmpathixAI," "we," "us," or "our") that link to these Terms (collectively, the "Website").

By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.

If you use the Website on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" refer to both you and that entity.

1. Scope of These Terms

The Website is a public-facing marketing and informational website. It allows visitors to learn about EmpathixAI and its offerings, submit contact requests, request demos, and navigate to our products and services, including CultureChat and Relay.

These Terms govern only your use of the public Website. They do not govern your use of CultureChat, Relay, any customer account, or any paid or hosted product or service. If you access or use CultureChat, Relay, or any other EmpathixAI platform or service, your use of that product or service is governed by the applicable click-through terms, subscription terms, order form, master services agreement, statement of work, or other service-specific agreement.

2. Eligibility

You may use the Website only if you are at least 18 years old and legally capable of entering into a binding agreement.

The Website is intended for business and professional audiences. It is not directed to children.

3. Permitted Use

Subject to these Terms, EmpathixAI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Website for your own lawful internal business, informational, and evaluation purposes.

You may not use the Website for any unlawful, harmful, fraudulent, deceptive, or abusive purpose.

4. Prohibited Conduct

You agree that you will not, and will not permit any third party to:

  • violate any applicable law, regulation, or third-party right in connection with the Website;
  • copy, reproduce, distribute, modify, translate, adapt, publicly display, publicly perform, republish, or create derivative works from the Website, except as expressly permitted by law;
  • reverse engineer, decompile, disassemble, or attempt to discover the source code, object code, underlying ideas, structure, or organization of the Website or any related software, except to the extent such restriction is prohibited by law;
  • interfere with or disrupt the Website or the servers, systems, or networks connected to the Website;
  • bypass, disable, or circumvent any security or access-control feature of the Website;
  • use any robot, spider, scraper, crawler, data-mining tool, harvesting tool, or other automated means to access, monitor, copy, extract, or index the Website or any content on the Website, except for standard search engine indexing conducted in accordance with our robots instructions;
  • introduce malware, ransomware, spyware, viruses, worms, Trojan horses, time bombs, or other malicious or harmful code;
  • attempt to gain unauthorized access to any portion of the Website or to any systems or accounts connected to the Website;
  • use the Website to benchmark or build a competing product or service;
  • frame, mirror, or otherwise re-display the Website or any portion of it without our prior written consent;
  • remove, obscure, or alter any copyright, trademark, or other proprietary notice; or
  • misrepresent your identity, affiliation, or authority when using the Website or submitting a form.

5. Website Content and No Professional Advice

The Website and all content made available through it are provided for general informational purposes only. Although we may update the Website from time to time, we do not guarantee that any content is complete, current, or error-free.

Nothing on the Website constitutes legal, financial, investment, research, compliance, or other professional advice. You are solely responsible for evaluating any information on the Website and for any decisions you make based on that information.

Descriptions of products, services, features, roadmaps, or availability are informational only and do not constitute a binding offer, warranty, or commitment unless expressly set forth in a separate written agreement signed by EmpathixAI.

6. Contact Forms, Demo Requests, and Communications

The Website may allow you to submit contact requests, request a demo, subscribe to updates, or otherwise communicate with us.

If you submit information through the Website, you agree that:

  • the information you provide will be accurate, current, and not misleading;
  • you will provide only information that you have the right to provide;
  • you will not submit confidential information, highly sensitive personal information, trade secrets, or regulated data through the Website unless we expressly request it through an appropriate channel; and
  • we may use the information you provide to respond to your request, communicate with you about your interest in EmpathixAI, and provide information about our products and services, subject to your choices and our Privacy Policy.

Submitting a contact form or demo request does not obligate EmpathixAI to provide any product, service, demo, proposal, or response within any specific timeframe.

7. Links to Products and Third-Party Services

The Website may include links to CultureChat, Relay, customer login pages, scheduling tools, social media pages, third-party sites, and other services or content not operated by EmpathixAI.

We provide these links for convenience only. We do not control, endorse, or assume responsibility for any third-party site, platform, content, policy, or practice. Your use of any third-party site or service is governed by that third party's own terms and privacy practices.

8. Intellectual Property

The Website, including its design, layout, text, graphics, logos, icons, images, audio, video, software, code, interfaces, and other content, is owned by EmpathixAI or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws.

Except for the limited rights expressly granted in these Terms, no right, title, or interest in or to the Website or any content is transferred to you.

EmpathixAI, CultureChat, Relay, and related names, logos, and product names are trademarks or service marks of EmpathixAI or its affiliates. You may not use them without our prior written permission.

9. Feedback

If you provide EmpathixAI with any feedback, comments, ideas, suggestions, enhancement requests, or recommendations regarding the Website or our products or services ("Feedback"), you grant EmpathixAI a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable right and license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, and otherwise exploit that Feedback for any lawful purpose without restriction or obligation to you.

10. Privacy

Your use of the Website is subject to our Website Privacy Policy, which is incorporated into these Terms by reference.

If you access CultureChat, Relay, or another EmpathixAI service through the Website, the privacy notice or privacy terms applicable to that service may also apply.

11. Disclaimers

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMPATHIXAI AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, OR THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL CODE.

WITHOUT LIMITING THE FOREGOING, EMPATHIXAI DOES NOT WARRANT THAT THE WEBSITE, OR ANY INFORMATION AVAILABLE THROUGH THE WEBSITE, WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMPATHIXAI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF EMPATHIXAI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE AMOUNT, IF ANY, YOU PAID DIRECTLY TO EMPATHIXAI SOLELY FOR ACCESS TO THE WEBSITE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above may not apply to you to the extent prohibited by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless EmpathixAI and its affiliates and their respective officers, directors, employees, agents, licensors, service providers, and suppliers from and against any claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • your use of the Website;
  • your violation of these Terms;
  • your violation of any applicable law or third-party right; or
  • any information or materials you submit through the Website.

14. Suspension and Termination

We may, at any time and without liability, suspend, restrict, or terminate your access to all or any part of the Website if we believe that you have violated these Terms, pose a security risk, could create liability for us or others, or that such action is necessary to protect the Website or comply with law.

Sections that by their nature should survive termination or expiration of these Terms will survive, including Sections 8 through 18.

15. Changes to the Website or These Terms

We may change the Website, discontinue any portion of the Website, or modify these Terms at any time.

If we update these Terms, we will post the revised version on the Website and update the "Last Updated" date above. The revised Terms will become effective when posted unless otherwise stated. By continuing to use the Website after revised Terms become effective, you agree to the revised Terms.

16. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms or the Website will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except to the extent that the Federal Arbitration Act applies to the interpretation or enforcement of Section 17 or Section 18.

17. Dispute Resolution by Binding Arbitration

Please read this Section carefully. It affects your rights.

(a) Informal Dispute Resolution

Before filing a lawsuit, arbitration demand, or other formal proceeding, you and EmpathixAI agree to try to resolve any dispute informally. If you have a dispute with us, you must first send written notice to legal@empathixai.com describing the dispute, the facts giving rise to it, and the relief you seek. If we have a dispute with you, we will send written notice to the email address you provided to us, if any, or by other reasonable means.

You and EmpathixAI agree to attempt to resolve the dispute informally for at least 30 days after the notice is sent before starting arbitration or court proceedings.

(b) Agreement to Arbitrate

Except as provided in Section 17(c), you and EmpathixAI agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or your relationship with EmpathixAI, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before or after acceptance of these Terms, will be resolved by final and binding arbitration on an individual basis.

This arbitration agreement is intended to be broadly interpreted. It includes disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction will decide any dispute about the enforceability of the class action waiver in Section 18.

(c) Exceptions

Nothing in these Terms requires either party to arbitrate: 1. an individual claim properly brought in small claims court, so long as the claim remains in that court and proceeds only on an individual basis; 2. a claim seeking only temporary, preliminary, or injunctive relief to protect intellectual property, confidential information, or against unauthorized access, scraping, misuse, or abuse of the Website; or 3. any dispute that applicable law says cannot be subject to mandatory arbitration.

(d) Arbitration Administrator and Rules

The arbitration will be administered by the American Arbitration Association (“AAA”).

If the dispute qualifies as a consumer dispute under the applicable AAA rules, the arbitration will be administered under the AAA’s Consumer Arbitration Rules then in effect. If the dispute does not qualify as a consumer dispute, the arbitration will be administered under the AAA’s Commercial Arbitration Rules then in effect.

The AAA’s rules, forms, and information about arbitration are available from the AAA. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will confer in good faith to select another nationally recognized arbitration provider. If they cannot agree, a court of competent jurisdiction may appoint an alternative administrator.

(e) Arbitration Procedure

The arbitration will be conducted by a single neutral arbitrator.

The arbitration may be conducted on the papers, by remote appearance, by video conference, by telephone, or through an in-person hearing, as determined by the applicable AAA rules and the arbitrator. If an in-person hearing is required, the hearing will take place in Delaware, unless the applicable AAA rules or applicable law require another location, or the parties agree otherwise.

The arbitrator will have exclusive authority to resolve all disputes except as expressly stated in these Terms, and will have authority to grant any remedy that would otherwise be available in court on an individual claim, subject to these Terms and applicable law. The arbitrator must follow applicable law and these Terms, and any award may be challenged if the arbitrator fails to do so.

Judgment on the arbitration award may be entered in any court having jurisdiction.

(f) Arbitration Fees

Payment of filing fees, administrative fees, and arbitrator compensation will be governed by the applicable AAA rules, unless applicable law requires EmpathixAI to pay a greater share. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards them under applicable law or the applicable AAA rules.

(g) Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND EMPATHIXAI WAIVE ANY RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE, WHETHER RESOLVED IN ARBITRATION OR IN COURT.

(h) Severability

If any portion of this Section 17 is found unenforceable as to a particular claim or remedy, that portion will be severed and the remaining provisions will remain in full force and effect, except as provided in Section 18.

18. Class Action Waiver; Representative Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND EMPATHIXAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING.

Unless both you and EmpathixAI expressly agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims, may not preside over any form of class, collective, mass, consolidated, or representative proceeding, and may not award relief except on an individual basis to the individual party seeking relief.

If this Section 18 is found to be unenforceable, then the entirety of Section 17 will be null and void to the extent permitted by law, and the dispute must proceed in a court of competent jurisdiction rather than in arbitration.

19. Miscellaneous

These Terms constitute the entire agreement between you and EmpathixAI regarding the Website and supersede all prior or contemporaneous understandings regarding the Website.

If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

EmpathixAI's failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

You may not assign or transfer these Terms without our prior written consent. EmpathixAI may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.

20. Contact Information

If you have questions about these Terms, you can contact us at:

EmpathixAI, Inc.
Email: info@empathixai.com